Tag Archives: perspective

Emotional Intelligence

Today I got into a discussion with some colleagues about leadership behaviours.  The question arose what is more important for a leader, a high IQ (i.e., smart) or strong ability to interact with others (i.e., charismatic)

In his 1995 milestone book, American pyschologist Daniel Goleman proposed that while IQ probably represented the price of entry for great leaders(you needed at least some minimum IQ to succeed)  more important and a key determiner of success  was how you behaved.

He labled the measure of this ability to interract with others your emotional intelligence (EQ).  Goldman also developed a framework of five elements that can be measured to define your level of emotional intelligence.

An interesting side to this is the belief EQ can be developed and improved while many believe your IQ is what you were born with and cannot be developed.

Goldmans EI model has a great following in the by organizations around the world and has been adopted in various iterations by many companies.

Goldmans 5 Characteristics

Below are drastically  edited versions of Goldman’s 5 behavioural characteristics (for simplicity) taken from this website.  This just to give a flavour of what he considered behaviours that contributed to a high EQ..  For me, a high EQ equals a powerful and effective leader.

1) Self-Awareness – Self-aware people understand their emotions, and because of this, they don’t let their feelings rule them. They’re confident – because they trust their intuition and don’t let their emotions get out of control.  Many people believe that this self-awareness is the most important part of EI.

2) Self-Regulation – This is the ability to control emotions.  People who self-regulate typically don’t allow themselves to become too angry or jealous, and they don’t make impulsive, careless decisions.
3) Motivation – Motivated people are willing to defer immediate results for long-term success. They’re highly productive, love a challenge, and are very effective in whatever they do.
4) Empathy – This is the second-most important behaviour. Simply put, it is the ability to identify with and understand the wants, needs, and viewpoints of those around you.
5) Social Skills – Those with strong social skills are typically team players. Rather than focus on their own success first, they help others develop and shine.

Curious What Your EQ is?

There are numerous EQ test available on the internet that will provide you with an estimationof your EQ and an idea of areas you might to focus on to improve your EQ and so your leadership capability.

Perspective

An individuals perspective is simply your point of view, that is, your attitude toward or way of regarding something or some situation.

Pespective can be objective or subjective depending on the underlying facts, or even a combination of objective and subjective inputs, in the case of a complex assessment.

Right or Wrong?

Perspective can drive conclusions and in extreme cases this can result in diametrically opposite analysis with both parties thoroughly convinced they are correct.

For example, during the US civil war that began in 1861, a persons perspective on slavery was largely driven by geography (North or South).

Southerners viewed slavery as an economic necessity that was morally and ethically acceptable.  The residents of the Northern states did not hold this view and a serious and violent conflict resulted.

In this case, the perspective was based on the situation.  The type of farming industry in the south  (cotton plantations and such) thrived due to the climate.  These type of crops were less viable in the climates of the Northern states so did not grow there.

Also the sales of these crops were low margin and relied heavily on manual labour.  Without the relatively inexpensive labour achieved through the practice of slavery the industries profitability would be severly impacted.

This issue was not prevelant in the Northern states (industry leaning more toward manufacturing), and so their perspective of the moral question around one human enslaving another was totally different.

Conflict Resolution

Understanding the complexities of perspective, giving consideration to  their role in creating a conflict and using this knowlege to achieve a peaceful resolution for all parties can be an effective tool in your facilitation tool kit.

Accentuate the Positive

Are they issues, challenges or opportunities.?  You can be relating a story to your friends, family or colleagues.  The same details could be presented by you as challenges you face, issues that are bugging you or opportunities for improvement.

The spin comes out in the way you tell the story.  The listeners filters kick in and they percieve your story as an issue , or opportunity or a challenge.  (Or perhaps they are just bored.)

Perspective Matters

The same set of facts can be used to send very different messages, with assocoated different results.  Additionally the interpretation will very, although inflenced by the presentation the recievers perspective has great impact on the interpretation.

Positive Spin/Negative Spin/ No Spin

As a general rule telling the story with an optomistic perspective gets better results.  A positive spin is more likely to not only position your audience  for a positive reaction, but truth be told, it makes you feel better as well.

Percieving the story as an issue or challenge can be daunting.  How we view a situation drives our subsequent behaviors.  Positive feelings are morelikely to be associated with positive reactions.

For Example

Here are three story summaries.  The event being described is the same in each case:

Issue

  • I was late for work and the boss yelled at me, boy is he insensitive

Challenge

  • Late for work today and the boss called me out on it, I need to find a way to avoid this

Opportunity

  • The boss set me straight about being late for work and I am going to prove this was just a one off.

So think about how you want to tell the story, the way you tell it can impact the outcomes very differently, including how others view you and how you view yourself.

Stay on the Sunny Side

Although a bit of a generalization, your perceptions are largely inflenced by the dark side or the light side.  You are the one that chooses which perspective forms the underlying framework in any given situation.

A common illustration of the concept  is the question “Is the glass half full or half empty?”  Half full representing the positive perspective while half empty the negative.

Of course there is always the “who cares” just get on with it attitude, In this case the positive or negative frame takes a back seat to achieving the objective.

Why should we care?

How you feel about things impacts your happiness.  Again, although bit of a generalization and definitely an over simplication, positive attitude equals happy while negative unhappy.

So say you are tasked with filling the glass.  Since it is half full it will take less effort to complete the task.  You think, I lucked out on this job and it feels good.

On the other hand , consider the starting point as half empty and the task could be percieved as onerous.  Why do I have to fill this up, it’s going to take so long because it is half empty.  Whoa is me.

You Choose

The key point here is you choose.  This really is about you.  A little change in perspective can work wonders on your personal satisfaction.

Its critical to note there is a time to view things negatively.  The object of this post is not to suggest cover up.  Adopting a positive attitude to feel good about things leads to a false read and could cause problems.

Consider though, in some cases the option to perceive a set of data or series of events negatively, versus optimistically with a positive vent, is the easier  path.  These are the situations where a pause to consider how you feel is recommended. If the positive view can fit – you may want to adopt it.