Tag Archives: guidance

Feedback

Lately I have found more people using the term feedback when they are more accurately providing advice.   Granted there is a fine line between these terms, but they do have different foci.

Feedback involves providing information about your reactions to something or someone (e.g, a person’s performance of a task)  which can be used by them as a basis for improvement.

The giving of advice seems similar to feedback but is more specific.  It involves guidance or action recommendations offered with regard to prudent future action.

Gently Done

Whether couched as advice or feedback, providing direction to others must be done with care lest it is misconstrued as criticism.  Perceived criticism is likely to result in resistance by the recipient as a natural reaction.

The giving of feedback can be tricky in this regard as by it’s nature the points of improvement imply criticism about actions to date.  Consider providing advice or couching the feedback as an opportunity to make it more palatable.

Overcome Resistance

Both advice and feedback can be useful tools but my experience is the natural reaction by most recipients is auto-shutdown.  That is, as soon as you offer advice or feedback you lose your audience.

Suggestions and recommendations, not explicitly stated as such but worded accordingly work much better.  You may still achieve your objective of giving some advice or feedback but it is more likely to be received positively when delivered softly.

A word to wise, when you are providing advice or feedback always includes the reasons why someone should be motivated to accept what you propose.  Action usually will not result without motivation.

Your Problem

When your leaders approach is to tell you to bring them solutions, not problems, I question their value.  Should we not expect our leaders to support us.

When someone assumes I am bringing them a problem or issue that I could solve myself it makes me wonder what I did wrong.  My personal philosophy is don’t waste time bringing your problems to others, resolve them and carry on.

When reality intrudes, and I cannot solve it myself then I go for help.  At this point when those I seek assistance from are telling me to show up with a solution, I get a bit frustrated.

Awareness

It makes sense to encourage others to be accountable.  As a leader, mentor or just a friend encouraging responsibility in others is a noble pursuit.

However, blindly assuming those you collaborate with have not thought it through can be more harmful then good.  If you are seeking to change behaviour there must be a good foundation to do so or you are likely to fail.

Taking a blanket position to encourage others to think and act for themselves, that is empower them requires more thought and effort than simply demanding they come to you with a solution.

Understanding

Before saddling someone with a problem make sure that is an appropriate step.  Get the background.  It may well turn out they have thought it through  completely and the decision to seek help is a good one.

Before discounting an approach for help check it out, maybe your assistance is really needed.