All posts by steve@kerrzone.com

Gathering input from others

A key to continuous improvement is an open sharing of information.  There are a number of contexts for providing input, spanning from the very formal to the informal (and all stops inbetween).

Within an organizational framework, whether personal (e.g. a family heirarchy) or business with defined roles (e.g. boss, subordinate, colleague) the way input is provided often depends on how it is recieved.

In situations where a boss is observed to regularly shoot the messenger (even if they don’t see it themselves) the information flow dries up.

I am surprised how often I have sat through group meetings and the leader asked for feedback, just to be met with silence.

Facilitators

Years ago it became very popular in Corporate and other public organizations to call the leader of a meeting or training session a facilitator.

This derives from a recognition that a key sucess factor in working sessions is open exchange of information.  Consider sessions focused on increasing knowledge (training), arriving at solutions to issues or working out ways to improve processes or practices ,  The facilitator is a key catlyst to achievement of the desired outcomes.

Facilitators are charged not with judging or forcing decisions but rather guiding participants to a result.  They are accountable to ensure it’s clear that all participation, all input is important and valued.

The underlying key to good facilitation is receptivity without judgement.

All input is valued

Whether in a formally facilitated session, a routine team meeting or even just a family huddle, successfully gathering input from others requires 100% application of open reception.  Value everything, even if your initial reaction is “oh god” what are they thinking?

This is the only way to ensure others ideas keep flowing.

I have personal conceits and I am proud of it

I often wonder why people view conceit as a negative trait.  For me it is hard to understand why having an excessively favorable opinion of ones own ability, importance and wit could be considered a personality flaw.

Circular Argument

Using constraint about expressing your ability and importance (humility) is considered a positive trait.   If you are able to practice humility, that is you have the ability and skill to do so you should be proud of yourself (a conceit).

And so, the argument circles, if you are conceited it means a lack of humility, however a lack of humility leads to low levels of conceit.

Be Proud, Stand Tall

I am proud of my capabilities, not in comparison to others but as they relate to me  (Sometimes it really is just about me).  To operate and integrate with other people I need to balance conceit and humility but inwardly I do not view strong self confidence as a bad thing (an internal conceit if you will).

Only you control what you are, not what others think

There is an argument that is “I believe I am, then I am”.  This philosophy has been expressed by many groups in many different forms through out human kinds history.

It is conceptual.  Consider for example that I believe I am selfless.  I might not be viewed by others that way.  My road to being selfless though starts with my own conscious belief.  Without that personal internal foundation it really is unlikely I will become selfless.

Of course on the other hand, believing I am selfless does not make it so.

In the End

Balance in all of these traits – self confidence, conceit, humility and dozens of others – is the real key.  Although it is a bit of a trite saying “too much of anything is not a good thing”.

The key point I am trying to make though, is don’t let others drive you to false humility.  When you need a personal conceit, go for it (although never at the expense of others).

Collecting Garbage

A number of years ago my wife and I moved from Toronto, Canada to Edmonton.  We  recently become empty nesters before the move and decided to houseclean.

We engaged a company called 1 800 Got Junk to take away our garbage.   The cost was $600 per truckload, basically a load was the size of one of those industrial waste containers you see on building sites.

We filled five truckloads ($3000) and still moved enough stuff across the country to fill a 1700 square foot house. I am almost embarrassed to tell this story.

Why do we need all this stuff?

Each week we collect the garbage at our house.  Things like discarded packaging, food leftovers and broken or old junk items.   This is almost two bags a week.

I suppose it is a rhetorical question, but I ask myself ” Where does all this garbage come from?”

Over the last several years my wife and I have been actively practicing waste mangement.  While donation for reuse and recycling are key one of our key tenants is reduced accumulation.  The theory is, If you don’t aquire stuff, you won’t have stuff to throw away.

I would love to say all these things work well.  I am sure there is some benefit, somehow though the garbage keeps appearing.

Are Cable TV Companies Making a Mistake?

Last week Canada’s cable TV companies were required by the Canadian Radio and Television Commission (CRTC) to introduce a basic cable package for $25 per month.

The regulation was derived from feedback at public hearings held last year.   The intent was to allow consumers the opportunity  to pay the basic minimum costs to get a cable connection (to cover the companies infrastructure and maintenance costs) .  This then allowed consumers to select and pay mainly only for the channels they wanted as opposed to getting a bundle which included channels you never watched and wondered why you were paying for them.

Why Change the Business Model

With advent  of internet based streaming and entertainment services the number of cable subscribers continues to drop.

The CRTC , in forcing  a more pick and pay solution, is driving cable TV providers to what they view as a more sustainable approach.   The CRTC believes the increased flexibility will somewhat address this shift from cable to other sources for video entertainment over a three to five year horizon.

The cables companies only see an impact on immediate term profits and are following the letter of the regulation but not its intent.

Shaw cable for example has inluded about 30 TV channels in their basic package for $25.  Generally these are low demand channels. They continue to have three bundled premium packages.  One of these has about 60 channels for $43 a month.  If you take the basic package for $25  and then add 30 more channles at $3 each then 60 channels would cost you $115 a month.  However most of the channels in the premium package cannot be purchased individually anyway so if you want them (and they include the more popular channels ) you need a premium bundle.

Not to mention that Bell has been outed in the media for advising their customer representatives to not mention the basic package and only talk about it if requested.

A failed attempt

The companies are cleverly resisting the CRTC mandated change (although appearing compliant) while maintaining their cuurent profitable business model for the moment.

I for one won’t sympathize when their cable businesses collapse in five years or so.

Seeking Clarification

Communication, whether verbal,written or visual (e.g. body language) can be a very tricky endeveauor.  That is, tricky in the sense that all parties might not all end up with the same understanding.

Interpretation is very Individual

When information is communicated to us, first we analyse it and then make decisions.  The initial decision is basically either we understand the intent of the communication or we don’t and more information is required ( i.e. clarification).

Unfortunately our initial analysis is not always correct and sometimes we think all parties are of the same understanding although that is not necessarily the case

Validating

I have found whether the information being shared is within a personal or professional context, checking your interpretation, no matter how sure you are, always makes sense.  This technique can often prevent the unintended but potentially very real consequences of misunderstanding.

Context and Filters

Determining the purposes, meaning and intent of information being shared with you is often very much affected by your feelings and associated bias.

Seeking clarification is a really good way to help understand the intent of the message, as opposed to it’s meaning.  The meaning is is often subjective and your personal filters and bias distort the meaning into something you can understand, on your terms.  This can result in the intent being lost.

What about a Head Tax

Everyone in Canada benefit from the things our governments use taxes to pay for.  That applies whether you actually pay taxes or not.  (For example an infant that probably has no income and does not directly purchase things)

Income Taxes

One of the major source of tax revenue in Canada is a percent of income.  This can be personal or Corporate income.  The tax also applies to virtually every type of income although lottery winnings and gifts are tax free in Canada (this is not an universal principal internationally).

One of my pet peeves is the taxing of some. benefit income.  Things like free or subsidized parking costs, insurance benefits, personal health funding.

I find taxes on money I never actually recieve (for example the value placed on parking at your workplace).  In these case tax is collected on the assessed value of the benefit allocated even though you never actually see the money but the tax amount is deducted from your earnings.

What about a head tax?

This type of deduction happened to me recently and it gets me thinking about tax reform.

I have long been a believer in a head tax to replace personal income tax.  Corporate, sales property and other existing tax methods could remain but the possibility to lower them would exist.

A head tax is very simple and exceedingly fair.  You take the unfunded government spending (after those other tax types I mentioned) divide it by the countries population and that is the tax due from everyone.  Simply put, every head in the country pays tax (whether you earn income or not) and every one pays an equal share.

Logistically the calculation is made following a fiscal year (so you know what the spending shortfall was).  Population wise the census numbers are used so they won’t be exact but close enough.  Collection wise, the government just grabs it from your accounts or wages if you don’t pay and there are penalties for not paying of course.

 

Listen to the Music (cont’d)

On Oct 25th I started a post series that would be about the 37 live rock concerts I have attended in my life so far.

Over time, I am listing the next three best.  Four posts so far covered the top twelve (listed below), today’s covers thirteen to fifteen.

Just a reminder; 1) Paul McCartney, 2) Led Zeppelin, 3) Elton John 4)Alice Cooper 5) Al Stewart 6) Queen 7) Bee Gees 8) Deep Purple 9) James Taylor 10)Blue Oyster Cult, 11)Johnny Winter, 12) Uriah Heep

And today’s list

13) The Monkees – this was the first concert I ever saw. It was 1968 and their TV show was just ending it’s original run.  I was a young teenager as was most of the rest of the audience.  The music is timeless and was fabulous then just as it is today.

11) 1910 Fruitgum Company – Bubblegum rock at its best, hey I was really young for this concert too.  What I loved about this show was how happy the band was, happy songs and happy audience. Oh to return to that level of happiness.

12) Allman Brothers Band –  A classic stoners band.  By my estimation everyone in the audience was stoned on something.  I attended with my brother (the accountant ) and I am sure those sitting around us thought we were narcs. Fortunately they offered to share a hit with us anyway.  Fabulous concert.

Paying for entertainment

When I was growing up the entertainment business model was pretty straightforward.  I would call it intuitive.

Going to show, playing recorded music, watching TV, listening to the radio

For movies and live shows (concerts, theatre, sporting events) you had to go to the venue, pay the tarrif, they let you in and you could watch.

For TV and radio the entertainment was funded by advertising.

In the case of printed media you paid for the item or the revenue stream was a combination of purchase price and advertising.

And time passed

Tools to record and save entertainment events, like personal tape recorders, video recorders, photo copiers and the like made it easier to “steal” the entertainment product and enjoy it yourself over and over.  You could even resell it, although this is illegal.

Present Day

With digital recording , downloading and streaming the access to all types of entertainment (movies, music, even live shows) has become very difficult to control.  The simple business model, you pay or the advertiser pays, then you are entertained is rapidly disappearing.

The replacement models are wide and varied and although at their core the basic business models still boil down to either user pays or advertiser pays; the delivery mechanisms and the collection mechanisms have multiplied.

Is this good?

The person or persons creating the entertainment need to be fairly compensated.  What constitutes fair compensation? I would also ask whether restricting the delivery of entertainment to vehicles where payment can be forced does not violate the ability of information to be disseminated freely and openly (free speech)

For me at this point I am not sure what the answer is.  I strongly support a free and unrestricted internet but also totally empathize with an entertaine right to compensation.

Smartest Person in the Room

I am always surprised by people in leadership positions acting like they are the smartest person in the room.  This post builds on a my IQ/EQ post of a couple of weeks ago.

Some leaders have the false impression being the smartest (highest IQ) is the reason they are in their role.  They believe continued demonstration that they are the smartest person is needed to maintain their level of authority.

Sadly nothing could be farther from the truth.  IQ represents the minimum price of entry to a leadership role, and frequent demonstration of effective behavior at the appropriate level of intensity is what makes you a good or great leader.

Key Behaviors of the Smartest Person

The need to always be right, have every answer and provide the last word are the basic attribtes of the smartest person.  When you are trying to lead from behind, that is let others demonstrate their leader within, the smartest person in the room behaviors are the last thing you want to do.

Please Listen to Me

No need to listen to others when you are the smartest person in the room, you already know the answer.  Or my favorite ” Not sure what you said because I don’t need to listen, given I am the smartest person you better listen to me while I coach you.”

An Example

A really good real live example of smartest in the room behavior is demonstrated by Steve Jobs.  If you have read his biography or seen any of the recently released movies you can get a first hand understanding of what this behaviour looks like, and what others generally think about it.

If you aspire to be a strong and effective leader I recommend keeping tabs on your own smartest person behaviors and only using them sparingly and in a context where they are the best approach.

Finding a way

A common required attribute on job postings is self motivation.  Chatting with some  colleagues today it occurred to me just how key a high level of self motivation is to being happy with what you do.

Don’t tell me what to do!

If you are one of those types that doesn’t take direction well, and there are a few of us out there, being self motivated can really help.  When someone tells you what to do they often find it’s already done.

One of the key reasons self motivation is a desired skill for job applicants is because those employees typically require less direction or supervision.

More importantly though continually looking for things to do and keeping active both fosters and is a sign of happiness.

Although We don’t always consciously recognize it, numerous psychology studies have proven being active and contentedness and overall  feeling of well being are linked.

This positive effect from being active is lost to some extent if your activity is primarily directed by others rather than self directed.

Get Going

So take charge, find your own way.  Don’t let yourself be dictated to by the problems around you.  Break out, find a way, get it done.