Tag Archives: planning

Organizational Chaos

Anarchy is a legitimate political ideal, like democracy, communism and fascism.   Each of these ideologies represent frameworks for managing and behaving within societal groups.

The anarchy model definitely has a chaos like component .  It is basically  a state of disorder due to absence or nonrecognition of authority, i.e., chaos.

Like the proponents of anarchy, I do believe there are probably some aspects of this model that could fit within an organization.  Perhaps better than a disciplined highly mature process structure.

What, organizational chaos might have some value!  Nonsense, you say.

I would argue there is a contextual case where the organizations obectives might be better supported by some degree of chaos (but not absolute like anarchy implies).

Consider a University

While the capability/maturity model I posted about yesterday suites most charitable, non-profit and corporate organizations institutes of higher learning promote academic freedom, because it is percieved to have a proven value.

This freedom requires loose application of authority, not to the extent of anarchy, but approaching.  It is a careful balance and success requires a culture of respectful dialogue.

In this case, the organizational maturiy is defined by how well the culture reflects ill defined processes (purposely so) that are still practiced in a highly capable ways.

The lines of authority and boundaries of consistency need to be open enough to foster the freedom to think innovately most of the time while still having enough structure (boundaries) to ensure the outcomes have value and are not consumed by chaos.

This is a careful balancing act indeed.  Not easily done and at times can be frustrating to the participants.  I call this organizational process “planned chaos”.  A bit of an oxy-moron.

Within large universities sub-organizations, focusing more on the operational than the academic, do need to focus on the standard capability maturity model as a guide to more efficient practices.

Overall though, the culture needs to reflect, accept and thrive on a culture of “planned chaos” all the while being focused on all the institutional goals.  Whew, what a job.

Crafting the Message

The way you tell a story is a key determinator of its impact.  The message is not necessarily derived soley from the details of the story and can be enhanced, even altered by how you tell it.

Facts can be molded to create an altered perception through slight of the tongue.  This works just like a magic trick or a con job, often what you say is not as powerful or important as how the information is delivered.

Some exaggerated Examples

This technique of achieving your goals through expert delivery of the message does require some descretion and light touch.  To demonstrate this point I will describe a situation in two ways, these will be exaggerated to make a point .  I would be more subtle in actual practice.

The situation

You left the window open during a thunder storm and the rain came into the house.

Story #1

Good news I left the window open while it was raining and your plants got some badly needed water.

Story # 2

I screwed up and left the window open during the thunderstorm and the inside of the house got soaked.  I am sorry.

And the point

The first story when told with sincerity and the right body language downplays the incident and could well result in a laugh.  The second story could cause result in some disappointment and even anger from the recipient.

Same circumstances, very different reaction from the audience based on how you tell the story.

Think about it next time you are conveying a message.  How you tell it can drive the reaction so some advance thought and planning can help you get the desired result.