This is a follow-up on my recent post describing some questionable service from an Edmonton auto dealership.  I received a fair amount of feedback that I had been scammed.

Given the dealership contacted me, apologized and refunded the cost of the belly pan bolt replacement, I cannot say I was scammed but given my complaint was accepted so readily I do now wonder why I was charged in the first place.

Communication Breakdown

I had indicated my initial e-mail complaint was ignored .  I receive DMARC mail delivery status reports from all the major e-mail providers,  and I did receive one from outlook indicating my mail was accepted.

When the service manager contacted me she advised that e-mail address was no longer used. If an email address is no longer used it should not be publicly available.

Dealer Follow-up

The Rally Subaru service manager was responding to the review I had posted on rate a dealer.ca and she said if my email had been read they would have taken action.

It is commendable they acknowledged fault and made recompense but it does raise the question why I had to pay for the service in the first place and only when I complained was action taken.

Almost seems like they intended to take advantage of me if they could. Not really a scam but not really behaviour with integrity either.

They did offer me a free oil change for my next service, however, given this experience and my unanswered question why this happened, I am not sure if I will take them up on that offer.